1. Who we are
Filadephia Paints manufactures and supplies paint products and provides painting and related project services. For privacy questions or requests, contact us at info@filadephiapaints.com.ng or +234 702 657 5959.
2. Information we collect
Depending on how you engage with us, we may collect:
- your name, email address, telephone number and preferred contact method;
- delivery address, project location and information about your property or painting requirements;
- products, colours, quantities, measurements and services you request;
- messages and enquiries sent through our contact form, AI assistant, telephone or WhatsApp;
- quotation, order, payment, delivery and customer-support records; and
- basic technical information needed to operate, secure and improve the website.
3. How the website and AI assistant use information
The website may temporarily store an enquiry list and contact-form details in your browser using local storage. This helps move selected products into the enquiry form and display submitted details on the thank-you page. The current on-page AI assistant uses the words you enter to provide automated paint guidance. Do not enter passwords, payment-card details, identity numbers or other sensitive information into the assistant.
4. Why we process information
We use personal information to respond to enquiries, prepare quotations, recommend products and colours, estimate quantities, arrange inspections, fulfil orders and deliveries, provide contracted services, maintain records, prevent misuse, improve customer service, and meet legal obligations. We rely on appropriate lawful grounds, including consent, steps taken at your request, performance of a contract, legitimate interests and legal obligations.
5. Sharing information
We do not sell personal information. We may share only what is reasonably necessary with staff, delivery providers, contractors, payment or communications providers, website and form-service providers, professional advisers, or public authorities where required by law. External platforms such as WhatsApp operate under their own privacy terms.
6. Cookies and local storage
Our website may use browser storage and similar technologies for essential functionality, such as remembering an enquiry list. If analytics, advertising or other non-essential tracking technologies are introduced, we will provide any notice or choice required by applicable law.
7. Retention and security
We keep personal information only for as long as reasonably necessary for the purpose collected, our business records, dispute resolution, safety, or legal obligations. We use reasonable organisational and technical safeguards, but no internet transmission or storage system is completely secure.
8. Your rights
Subject to applicable law, you may request access to or correction of your personal information, ask for deletion or restriction, object to certain processing, withdraw consent, request portability where applicable, and complain to the Nigeria Data Protection Commission. We may need to verify your identity before completing a request.
9. Children
Our products and services are intended for adults and businesses. We do not knowingly request personal information directly from children through this website. A parent or guardian who believes a child has provided information should contact us.
10. Changes to this policy
We may update this policy when our services, technologies or legal obligations change. The effective date above will be revised when a material update is published.
11. Contact and complaints
Send privacy requests to info@filadephiapaints.com.ng. You may also contact the Nigeria Data Protection Commission about unresolved data-protection concerns.